General FAQ’s
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Turn around time for jumpers is 1-6 weeks.
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No, once handed off to the courier they will have their own delivery times.
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Yes! Get in touch with me, anything is possible.
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If I haven’t yet posted your order get in touch and see if you can change your order. Please note however that as each item is handmade change may not be possible if I have already began embroidering.
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Once a package is handed over to the postage company I cannot be held responsible for any lost, stolen or damaged goods.
If your parcel is lost or stolen while on route to you with the postage company, I will work with you to make a claim with them for a reimbursement and we can arrange a replacement.
If your item is stolen after it has been marked delivered, you will need to file a police report and make arrangements with your insurance company.